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47 Horsham Road, Littlehampton, BN17 6DB

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01903 716006

SALON POLICIES AND TERMS AND CONDITIONS

Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. Golbylocks reserves the right to cancel, delay, shorten or change treatments or services where reasonably necessary due to any reason we deem appropriate.

COMPLAINTS PROCEDURE

It is our objective to ensure that every client is delighted with the services that they receive at Golbylocks . However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received. We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems. All complaints need to be documented in writing via email within 2 days of receiving a service to info@golbylocks.co.uk

Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint. Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.

REFUND POLICY – SERVICES

Our treatments are carried out by a qualified stylists and therapist. If you have had a service or treatment that you are unsatisfied with, please bring it to the attention of the stylist or therapist and follow the complaints procedure. We do not issue refunds on Salon services.

However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.

At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two days of the initial service.

Thank you for your understanding!

CANCELLATION / NO SHOW POLICY

Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. Golbylocks reserves the right to cancel, delay, shorten or change treatments or services where reasonably necessary due to any reason we deem appropriate.

We highly value each client’s appointment and are committed to providing personalised attention. Please provide a minimum of 48 hours notice for cancellations or changes to your appointment. A 50% charge will apply for notices less than 48 hours, and cancellations or no-shows within 24 hours will incur a full charge of the service amount

instalove
๐˜๐˜ฐ๐˜ณ๐˜ฆ๐˜ท๐˜ฆ๐˜ณ ๐˜ฐ๐˜ฃ๐˜ด๐˜ฆ๐˜ด๐˜ด๐˜ฆ๐˜ฅ ๐Ÿ”ฅ

- ๐—•๐—ผ๐—ผ๐—ธ ๐—ก๐—ผ๐˜„ 
๐Ÿฌ๐Ÿญ๐Ÿต๐Ÿฌ๐Ÿฏ ๐Ÿณ๐Ÿญ๐Ÿฒ๐Ÿฌ๐Ÿฌ๐Ÿฒ ๐Ÿ“ž 
โ€ข ๐–ฃ๐—‚๐—‹๐–พ๐–ผ๐— ๐–ฌ๐–พ๐—Œ๐—Œ๐–บ๐—€๐–พ ๐–ณ๐—ˆ ๐–ก๐—ˆ๐—ˆ๐—„ 
โ€ข ๐–ฎ๐—‡๐—…๐—‚๐—‡๐–พ ๐–ก๐—ˆ๐—ˆ๐—„๐—‚๐—‡๐—€ ๐–ต๐—‚๐–บ ๐–ฎ๐—Ž๐—‹ ๐–ถ๐–พ๐–ป๐—Œ๐—‚๐—๐–พ
๐˜„๐˜„๐˜„.๐—ด๐—ผ๐—น๐—ฏ๐˜†๐—น๐—ผ๐—ฐ๐—ธ๐˜€.๐—ฐ๐—ผ.๐˜‚๐—ธ
๐—Ÿ๐—ผ๐˜„ ๐— ๐—ฎ๐—ถ๐—ป๐˜๐—ฒ๐—ป๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—•๐—น๐—ผ๐—ป๐—ฑ๐—ฒ โœจ 

๐–ฏ๐—๐—ˆ๐–พ๐–ป๐–พ๐—Œ ๐–ผ๐—Ž๐—‹๐—‹๐–พ๐—‡๐—๐—…๐—’ ๐—‚๐—‡๐–ผ๐—…๐—Ž๐–ฝ๐–พ๐–ฝ ๐—‚๐—‡ ๐—ˆ๐—Ž๐—‹ ๐Ÿง๐Ÿข% ๐—ˆ๐–ฟ๐–ฟ ๐—๐—‚๐—‡๐—๐–พ๐—‹ ๐—Œ๐–บ๐—…๐–พ๏ผ 

- ๐—•๐—ผ๐—ผ๐—ธ ๐—ก๐—ผ๐˜„ 
๐Ÿฌ๐Ÿญ๐Ÿต๐Ÿฌ๐Ÿฏ ๐Ÿณ๐Ÿญ๐Ÿฒ๐Ÿฌ๐Ÿฌ๐Ÿฒ ๐Ÿ“ž 
โ€ข ๐–ฃ๐—‚๐—‹๐–พ๐–ผ๐— ๐–ฌ๐–พ๐—Œ๐—Œ๐–บ๐—€๐–พ ๐–ณ๐—ˆ ๐–ก๐—ˆ๐—ˆ๐—„ 
โ€ข ๐–ฎ๐—‡๐—…๐—‚๐—‡๐–พ ๐–ก๐—ˆ๐—ˆ๐—„๐—‚๐—‡๐—€ ๐–ต๐—‚๐–บ ๐–ฎ๐—Ž๐—‹ ๐–ถ๐–พ๐–ป๐—Œ๐—‚๐—๐–พ
๐˜„๐˜„๐˜„.๐—ด๐—ผ๐—น๐—ฏ๐˜†๐—น๐—ผ๐—ฐ๐—ธ๐˜€.๐—ฐ๐—ผ.๐˜‚๐—ธ